Live Monitoring

Supervisor

Skills

Agents

Contacts

HIDE METRICS

11

CONTACTS IN QUEUE

12m

LONGEST WAIT TIME

FLD Incoming Line

-

100%

4

1

Default

FLD Outgoing Line

-

100%

2

1

Default

Sales Incoming

-

100%

0

0

Default

Sales Outgoing

-

100%

0

0

Default

Customer Service Exchange

-

100%

2

2

Default

Customer Service Redirect

-

100%

0

0

Default

Peak Demo Oveflow

-

100%

0

0

Default

Tech Support Phone

-

100%

0

0

Default

Tech Support Chat

-

100%

3

7

Default

Tech Support Email

-

100%

0

9

Default