CXone Mpower XO
Michael B.
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Intent Analysis
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Intent Analysis
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INTENT MAP
7,576
(6.0%)
ACCOUNT
80
(0.1%)
ACCOUNT MAINTENANCE
6,529
(5.1%)
ACCOUNT SERVICES
54,175
(42.6%)
BILLING
1
(0.0%)
GENERAL
82
(0.1%)
HOME SECURITY
19,520
(15.4%)
INTERNET
185
(0.1%)
MOBILE
15,227
(12.0%)
PHONE
528
(0.4%)
RETENTION
17,911
(14.1%)
TECH SUPPORT
5,213
(4.1%)
TV & CABLE
ACCOUNT
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6,201
of 7,576 interactions can be automated
Automation Score
81.9%
Potential ROI
$12,402
Avg. Duration
00:00:00
Avg. Sentiment
1.23