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Nice CXone
AI Insights
Yesterday Anomalies
After Call Work
03:30
67.0%
Yesterday Anomalies
Average Handle Time
07:20
25.71%
Yesterday Anomalies
Total Contacts Handled
1,250
25.71%
Yesterday Anomalies
Customer Sentiment Score
6.2
5.45%
Coaching
AHT Outlier Analysis
Enhance efficiency, reduce costs
AI Insights(5)
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Hi, Michael.
Get started with these prompt ideas.
Show me the top 5 applications used by agents
What are the top five call reasons based on volume?
Who are my top 10 agents with respect to the number of calls resolved?
Show me the bottom 10 teams based on their empathy towards customers