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Time Range :
10/01/24 - 10/31/24
Date Reference :
Interaction Date
Hierarchy :
All selected
Average Quality Score by Agent
Dennis Lee
Rochelle Howard
Shaun Kennedy
Randal Hawkins
Robert Nguyen
Dallas Dixon
Ira Roberts
Jimmy Neal
Kerry Sandoval
Hubert James
50
60
70
80
90
100
Quality Score
Overall Trending Team Quality Score
W01 2024
W02 2024
W03 2024
W04 2024
W05 2024
W06 2024
W07 2024
W08 2024
W09 2024
W10 2024
W11 2024
W12 2024
W13 2024
W14 2024
W15 2024
W16 2024
W17 2024
W18 2024
50
60
70
80
90
100
Interaction Date
Quality Score
0.457
Quality: Score by Skill
50
55
60
65
70
75
80
85
90
95
100
First Impression
Takes Accountability
Manages Expectations
Demonstrates Perspective
Fond Farewell
Skill Score
0.652
Quality: Overall Score Human vs AI by Skill
Human Evaluated
AI Evaluated
First Impression
Takes Accountability
Manages Expectations
Demonstrates Perspective
Fond Farewell
0.0
0.2
0.4
0.6
0.8
1.0
Quality Score
0.462
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