SysAid Help Desk Software

SysAid Help Desk Software

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392

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893

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In Approval Process

Normal

Paloma Ochoa

change

Application

Change

Software deployment

20h 49m

D

domonique

High

New

Normal

Zoey Walter

incident

Select Category

No Value

Select Third Level Category

1d 9h 40m

G

Gal Tvila

High

New

Normal

Richard Quan

incident

Security

Incident

Security Breach

1d 7h 9m

G

Gal Tvila

Urgent

New

Low

Sarah Libi

incident

Hardware & Printing

Printing

Paper Jam

79d 9h 41m

Support

Low

New

Normal

Edouard Little

incident

Application

Salesforce

License Expired

-38d 16h 20m

Support

Very High

Open

Low

Christine Pun

incident

Application

Zoom

No Audio

7h 40m

Support

Low

Pending

Normal

Gilberto Aguilar

incident

Email, Calendar, & Collaboration

Email

Issue

74d 12h 26m

Support

Urgent

New

Normal

Clark Kent

incident

Email, Calendar, & Collaboration

Email

Assistance

-13h 14m

Support

Urgent

New

Low

Charles Porter

incident

VPN

Connection issues

Disconnects

-45d 12h 58m

Support

Low

Open

Low

Leigh Netta

incident

Access

Password Reset

No Value

1d 10h 35m

Support

Low

User Responded

Low

Gal Tvila

incident

Application

Salesforce

License Expired

-19d 10h 56m

Support

Low

New

Low

Gal Tvila

incident

VPN

Connection issues

Disconnects

9h 40m

Support

Low

Open

Low

Gal Tvila

incident

Application

Salesforce

License Expired

-5d 16h 20m

Support

Low

New

Low

Alexander Jamieson

incident

Access

Password Reset

No Value

1d 14h 40m

Unassigned

Low

New

Normal

Dario Evans

incident

Access

Password Reset

No Value

1d 14h 40m

Tier 2 support

Urgent

Open

Low

Axel Cox

incident

Access

Password Reset

No Value

1d 13h 47m

Support

Low

Open

Normal

Johnny Bravo

incident

Access

Password Reset

No Value

30d 14h 40m

D

Dritan erebara

Very High

New

Normal

Ben Perry

request

Application

Microsoft Office

Request License

-39d 16h 20m

Unassigned

Urgent

New

Low

Ami Shimkin

incident

Email, Calendar, & Collaboration

Distribution Lists

Issue

17d 14h 40m

Support

Low

New

Highest

Abs Rana

incident

Hardware & Printing

Printing

Other

N/A

A

Alexander Contreras

Urgent

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