Service Desk
Active
person50   Assignees
eventCreated on:  Sep 15, 2026
Yesterday

analyticsKPIs

Total Time

schedule

02:14

Total Number of Tasks

checklist

4521

Avg. Handle Time / Task

timelapse

00:28:00

insightsWorkflow Path
Step 1
00:08 Customer comms
navigate_next
Step 2
00:13 Research & prep
00:10 Case work
00:05 Action tools
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Step 3
00:14 Documentation
00:10 Meetings/calls
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Step 4
00:12 Review
00:09 Approval
00:06 Filing
00:04 Handoff
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Step 5
00:14 QA check
00:10 Follow-up
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Step 6
00:12 Closure

checklistWorkflow Records
Tasks
Sub-Tasks
Sessions
Task ID
Status
Total Time [h]
# Sub-Tasks
Employees
Time & Date Created
Last Activity
In Progress
03:10
15
EM
GL
Jan 03, 2024 at 09:24
Jan 13, 2024
Closed - Cancelled
--:--
16
FT
HP
Jan 10, 2024 at 09:31
-
Closed
00:58
17
GL
AJ
Jan 12, 2024 at 09:38
Jan 14, 2024
In Progress
00:32
18
HP
BS
Jan 07, 2024 at 09:45
Jan 09, 2024
In Progress
01:47
19
AJ
CW
Jan 04, 2024 at 09:52
Jan 11, 2024
Closed
01:12
3
BS
DB
Jan 11, 2024 at 09:59
Jan 13, 2024
Closed
02:12
4
CW
EM
Jan 06, 2024 at 09:06
Jan 12, 2024

peopleEmployees Level Performance
Name
Team
# Tasks
Avg. Time / Task [h]
Avg. Daily Task Time [h]
Customer Support
89
05:48:00
03:12:00
Operations
63
06:52:00
02:45:00
Quality Assurance
124
04:55:00
04:01:00
Customer Support
51
08:40:00
02:20:00
Operations
97
06:18:00
03:44:00
IT Support
78
07:10:00
03:05:00