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Key metrics

45
licences
78
reviews
3.5
Pulse index

NPS: +13

Explore how your client activity and sentiment are impacting your organisation's NPS, on a scale of -100 to +100
NPS = % promoters - % detractors
ClientReviews sentDays since last review ↑Pulse indexNPS
Pirrent
3494.2+55
CTQN
31333.6-9
xyloxe
21333.6+11
Axalone
41504.1+31
Mepell
21504.2+33
SynCRE
21504+25
Drifto Logistics
21774.5+67
Ajax Systems
418240
Bidnas
32553.2-64
Mitsu
0---
Pixon
0---
Pletaff
0---
Ziphri
0---

Latest comments

Fiona Cadden
Commercial Director
Pending
Left comment on: 23/09/25
Strong quarter so far, would like to explore our plans for 2026 in our next catch-up
Mike Gambon
Chief Operating Officer
Pending
Left comment on: 18/09/25
Hi Helen, we love working with the Hansen team. They are incredibly receptive to feedback and overall and great bunch to work with. It would be great to see more innovation in the next QBR, but overall, very happy!
Mike Gambon
Chief Operating Officer
Pending
Left comment on: 26/06/25
Alice is great!
Fiona Cadden
Commercial Director
Reviewed
Left comment on: 26/06/25
Our contract renewal is coming up. Please could we arrange an additional discussion with your FD to discuss?
Mitch O'Donnal
COO
Reviewed
Left comment on: 26/06/25
Going pretty well, hope to see the trend continue
Alice Baker
COO
Reviewed
Left comment on: 26/06/25
Doing pretty well at the moment, special shoutout to the Account Team in particular. Could do with a bit more communication on the strategic side of our contract however, feels very operational at the moment.
Kathy Dunnock
MD
Reviewed
Left comment on: 26/06/25
Still some teething issues for me but getting there
Jasmine Bell
Chief Revenue Officer
Pending
Left comment on: 26/06/25
The services you provide have so far been sub par. The account team is good. Please address by our next review.
Cameron Starky
Business Unit Director
Pending
Left comment on: 26/06/25
I'd like to discuss our pricing change with your financial team please
Christopher Jonas
Senior Account Manager
Reviewed
Left comment on: 09/06/25
Thanks for setting up the meeting. This process has been really effective in getting key content across. Long may it continue.

Pulse Index

Net Promoter Score

NPS Performance by client

NPS: +13
Overall NPS
Identify opportunities and intercept issues at the recipient level
Detractors
Passives
Promoters