| Contact | Summary | Source | Session Data | Score | Audio | Metrics | Routing | Actions | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Call Edit |
|
Ad Extension(214) 774-5971(Main Location) |
cpc / treatment
|
Provider Transfer
|
audio
01:14
|
{{$eee}} {{$MMM d, yyyy}}
02:08 AM
Answered
|
Paolo Perry
PP
Primary Router
|
|||||||||||||||
| Call Edit |
A family member is calling about what the steps are to get someone admitted for care. They mention insurance, a family history of addiction, and how worried they are for their safety. The process was explained clearly and with compassion. |
Google Ads(443) 214-3341 better business bureau phone number www.google.com |
cpc / Branding Campaign
99.56%
|
Appointment Made
|
audio
01:21
|
{{$eee|-1d}} {{$MMM d, yyyy|-1d}}
08:07 AM
Answered
|
Primary Router | |||||||||||||||
| Call Edit |
A Heart Recovery alumni is calling about potential programs. It's not an emergency, but they could use some ongoing support. Additional information was sent to the caller over text, and an appointment was scheduled to discuss options. |
Ad Extension(214) 774-5971(Satellite Center) |
cpc / treatment
|
Appointment Made
|
audio
01:35
|
{{$eee|-1d}} {{$MMM d, yyyy|-1d}}
07:05 AM
Answered
|
Paolo Perry
PP
Primary Router
|
|||||||||||||||
| Call Edit |
A potential patient is experiencing a mental health emergency. Heart Recovery connected the caller to emergency services and committed to following-up with the emergency provider today. |
Ad Extension(214) 774-5971(Main Location) |
cpc / treatment
|
Emergency Referral
|
audio
01:44
|
{{$eee|-2d}} {{$MMM d, yyyy|-2d}}
11:01 PM
Answered
|
Primary Router | |||||||||||||||
| Call Edit |
The caller is interested in getting their aunt an in-facility room to help treat an addiction that's causing problems for the family. The Heart Recovery agent provided all the details and confirmed next steps. |
Google Organic(214) 774-5963(Main Location) |
google / organic
99.56%
|
Scheduled Online
|
audio
02:05
|
{{$eee|-3d}} {{$MMM d, yyyy|-3d}}
04:11 PM
Answered
|
Primary Router | |||||||||||||||
| Contact | Message | Source | Session Data | Score | Audio | Metrics | Routing | Actions |