Home Tickets CRM Assets Articles Reports Admin
Pin or unpin menu Close menu
 All Open    My Tickets     5    My Teams     9  
Open
List View Kanban Board Status Type Status Category Group Owner Priority Reading Pane Calendar View Open Date Close Date Last Modified Date Response Target Date Close Target Date Next Target Date Load Balancer
Select All # Icons Drag to resize Watchlist Record ID Sort By Record ID Ascending Drag to resize Opened Sort By Opened Ascending Drag to resize Customer Name Sort By Customer Name Ascending Drag to resize Contact Name Sort By Contact Name Ascending Drag to resize Summary Sort By Summary Ascending Drag to resize Assigned To Sort By Assigned To Ascending Drag to resize Item was updated since last viewed by the owner Sort By Item was updated since last viewed by the owner Ascending Drag to resize Priority Sort By Priority Ascending Drag to resize Time Left (Close) Sort By Time Left (Close) Ascending Drag to resize  Spacer
11362 Go To Item
You haven't bookmarked / followed this ticket IN076 03/12/2026 10:12 PM NextGen Logic Alex Bacca VPN Disconnecting after login Network Support: Mel Faletra Medium 1 Hours remaining
11357 Go To Item
You haven't bookmarked / followed this ticket IN073 03/04/2026 9:02 PM SynergyWorks Conner Reynolds VPN disconnecting immediately after login Support Level 1: Melissa Faletra Medium 3 Hours remaining
11356 Go To Item
You haven't bookmarked / followed this ticket IN072 03/04/2026 8:57 PM SynergyWorks Mary Shoemark Remote access not working for multiple users Help Desk: Terry Siddall Medium 3 Hours remaining
11355 Go To Item
You haven't bookmarked / followed this ticket IN071 03/04/2026 8:56 PM SynergyWorks Conner Reynolds VPN login failing error message Network Support: Mel Faletra Medium 1 Hour 32 Minutes overdue
11354 Go To Item
You haven't bookmarked / followed this ticket IN070 03/04/2026 8:55 PM SynergyWorks Cindy Jacobs Unable to connect to VPN from home Terry Siddall Medium 4 Hours remaining
11300 Go To Item
You haven't bookmarked / followed this ticket IN067 02/12/2026 1:42 PM SynergyWorks Steve Moore network connection issue Network Support: Mel Faletra Medium 5 Hours remaining
11274 Go To Item
You haven't bookmarked / followed this ticket IN063 01/14/2026 12:40 PM SynergyWorks Conner Reynolds EPIC keeps freezing IT: Elliot Porter Medium 5 Hours remaining
11271 Go To Item
You haven't bookmarked / followed this ticket IN060 01/14/2026 12:07 PM Nexus Technologies Liam O'Brien Network device unreachable Core Switch SW-CORE-01 Network Support: Mel Faletra Medium 5 Hours 24 minutes remaining
11270 Go To Item
You haven't bookmarked / followed this ticket IN059 01/14/2026 12:06 PM Nexus Technologies Giuseppe Rossi High CPU usage detected on VM-PROD-APP01 Network Support: Mel Faletra Medium 6 Hours remaining
11269 Go To Item
You haven't bookmarked / followed this ticket IN058 01/14/2026 11:38 AM Berkshire Harbor Solutions Marco Rossi Auto-scaling limit reached for Kubernetes cluster Engineering Medium 6 Hours remaining
11232 Go To Item
You haven't bookmarked / followed this ticket IN056 12/18/2025 9:23 AM SynergyWorks Conner Reynolds Email failing Support Level 1: Ian Harris Medium 2 Hours 37 Minutes overdue
11230 Go To Item
You haven't bookmarked / followed this ticket IN054 12/18/2025 9:22 AM SynergyWorks Cindy Jacobs Email access issue Support Level 1: Ian Harris Medium 1 Hours 38 Minutes overdue
10052 Go To Item
You haven't bookmarked / followed this ticket IN023 10/27/2025 11:48 PM LogiTrack Systems Ellen Page Login Issues Nicola Ray Medium 6 Hours 12 minutes remaining
10223 Go To Item
You haven't bookmarked / followed this ticket IN028 10/27/2025 7:28 AM CapitalSync Richard Beymer Problems Accessing the internet Engineering: Andy Walsh Medium 7 Hours remaining
10224 Go To Item
You haven't bookmarked / followed this ticket IN029 10/27/2025 7:28 AM Bramley & Sons Ltd Daniel Smith Is there a problem with the internet access Nicola Ray Medium 7 Hours remaining
10048 Go To Item
You haven't bookmarked / followed this ticket IN019 10/26/2025 11:42 PM BrightMind Learning Philip Tinman Outlook Calendar Issue Help Desk: Elliot Porter Medium 7 Hours 34 minutes remaining
7905 Go To Item
You have bookmarked this ticket. It will appear in your watchlist, but you won't get update notifications. IN003 10/26/2025 5:04 PM SynergyWorks Steve Moore We can't see the Creative server Management Medium 784 Hours overdue
10050 Go To Item
You haven't bookmarked / followed this ticket IN021 10/25/2025 11:45 PM Stonebridge Enterprises Daniel Smith VPN Acess Issue Facilities: Quentin Mcphee Medium 784 Hours overdue
10044 Go To Item
You have bookmarked this ticket. It will appear in your watchlist, but you won't get update notifications. IN015 10/25/2025 11:29 PM Stonebridge Enterprises Malcolm Wolf On Site Server Off Line Network Support Medium 784 Hours overdue
10225 Go To Item
You haven't bookmarked / followed this ticket IN030 10/25/2025 7:29 AM Dolomite Group Malcolm Wolf Computer can't access the internet IT: Elliot Porter Medium 784 Hours overdue
10049 Go To Item
You haven't bookmarked / followed this ticket IN020 10/24/2025 11:43 PM BrightMind Learning Penelope Scarecrow Poor Browser Display Network Support Low 768 Hours overdue
10046 Go To Item
You haven't bookmarked / followed this ticket IN017 10/24/2025 11:32 PM HealthBridge Systems Richard Beymer Software not responding Help Desk: Elliot Porter High 804 Hours overdue
7908 Go To Item
You're following this ticket. It will appear in your watchlist, and you'll get email notifications when the ticket is updated. IN006 10/24/2025 8:18 PM SynergyWorks Julianne Buscemi Exchange Vendor Transfer Terry Siddall High 804 Hours overdue
7906 Go To Item
You're following this ticket. It will appear in your watchlist, and you'll get email notifications when the ticket is updated. IN004 10/24/2025 6:34 PM SynergyWorks Steve Moore Forgot Password Facilities High 800 Hours 13 Minutes overdue
10051 Go To Item
You haven't bookmarked / followed this ticket IN022 10/23/2025 11:47 PM HealthBridge Systems Richard Beymer Printer Failed Help Desk: Elliot Porter Medium 800 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN076
Opened: 03/12/2026 10:12 PM
Customer Name: NextGen Logic
Contact Name: Alex Bacca
Summary: VPN Disconnecting after login
Assigned To: Network Support: Mel Faletra
Priority: Medium
Time Left (Close): 8 Hours remaining
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN073
Opened: 03/04/2026 9:02 PM
Customer Name: SynergyWorks
Contact Name: Conner Reynolds
Summary: VPN disconnecting immediately after login
Assigned To: Support Level 1: Melissa Faletra
Priority: Medium
Time Left (Close): 40 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN072
Opened: 03/04/2026 8:57 PM
Customer Name: SynergyWorks
Contact Name: Mary Shoemark
Summary: Remote access not working for multiple users
Assigned To: Help Desk: Terry Siddall
Priority: Medium
Time Left (Close): 40 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN071
Opened: 03/04/2026 8:56 PM
Customer Name: SynergyWorks
Contact Name: Conner Reynolds
Summary: VPN login failing error message
Assigned To: Network Support: Mel Faletra
Priority: Medium
Time Left (Close): 40 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN070
Opened: 03/04/2026 8:55 PM
Customer Name: SynergyWorks
Contact Name: Cindy Jacobs
Summary: Unable to connect to VPN from home
Assigned To: Terry Siddall
Priority: Medium
Time Left (Close): 40 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN067
Opened: 02/12/2026 1:42 PM
Customer Name: SynergyWorks
Contact Name: Steve Moore
Summary: network connection issue
Assigned To: Network Support: Mel Faletra
Priority: Medium
Time Left (Close): 152 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN063
Opened: 01/14/2026 12:40 PM
Customer Name: SynergyWorks
Contact Name: Conner Reynolds
Summary: EPIC keeps freezing
Assigned To: IT: Elliot Porter
Priority: Medium
Time Left (Close): 320 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN060
Opened: 01/14/2026 12:07 PM
Customer Name:
Contact Name:
Summary: Network device unreachable Core Switch SW-CORE-01
Assigned To: Network Support: Mel Faletra
Priority: Medium
Time Left (Close): 320 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN059
Opened: 01/14/2026 12:06 PM
Customer Name:
Contact Name:
Summary: High CPU usage detected on VM-PROD-APP01
Assigned To: Network Support: Mel Faletra
Priority: Medium
Time Left (Close): 320 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN058
Opened: 01/14/2026 11:38 AM
Customer Name:
Contact Name:
Summary: Auto-scaling limit reached for Kubernetes cluster
Assigned To: Engineering
Priority: Medium
Time Left (Close): 320 Hours 22 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN056
Opened: 12/18/2025 9:23 AM
Customer Name: SynergyWorks
Contact Name: Conner Reynolds
Summary: Email failing
Assigned To: Support Level 1: Ian Harris
Priority: Medium
Time Left (Close): 474 Hours 37 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN054
Opened: 12/18/2025 9:22 AM
Customer Name: SynergyWorks
Contact Name: Cindy Jacobs
Summary: Email access issue
Assigned To: Support Level 1: Ian Harris
Priority: Medium
Time Left (Close): 474 Hours 38 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN023
Opened: 10/27/2025 11:48 PM
Customer Name: LogiTrack Systems
Contact Name: Ellen Page
Summary: Login Issues
Assigned To: Nicola Ray
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN028
Opened: 10/27/2025 7:28 AM
Customer Name: CapitalSync
Contact Name: Richard Beymer
Summary: Problems Accessing the internet
Assigned To: Engineering: Andy Walsh
Priority: Medium
Time Left (Close): 781 Hours 32 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN029
Opened: 10/27/2025 7:28 AM
Customer Name:
Contact Name: Daniel Smith
Summary: Is there a problem with the internet access
Assigned To: Nicola Ray
Priority: Medium
Time Left (Close): 781 Hours 32 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN019
Opened: 10/26/2025 11:42 PM
Customer Name: BrightMind Learning
Contact Name: Philip Tinman
Summary: Outlook Calendar Issue
Assigned To: Help Desk: Elliot Porter
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You have bookmarked this ticket. It will appear in your watchlist, but you won't get update notifications.
:
Record ID: IN003
Opened: 10/26/2025 5:04 PM
Customer Name: SynergyWorks
Contact Name: Steve Moore
Summary: We can't see the Creative server
Assigned To: Management
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN021
Opened: 10/25/2025 11:45 PM
Customer Name: Stonebridge Enterprises
Contact Name: Daniel Smith
Summary: VPN Acess Issue
Assigned To: Facilities: Quentin Mcphee
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You have bookmarked this ticket. It will appear in your watchlist, but you won't get update notifications.
:
Record ID: IN015
Opened: 10/25/2025 11:29 PM
Customer Name: Stonebridge Enterprises
Contact Name: Malcolm Wolf
Summary: On Site Server Off Line
Assigned To: Network Support
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN030
Opened: 10/25/2025 7:29 AM
Customer Name: Dolomite Group
Contact Name: Malcolm Wolf
Summary: Computer can't access the internet
Assigned To: IT: Elliot Porter
Priority: Medium
Time Left (Close): 784 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN020
Opened: 10/24/2025 11:43 PM
Customer Name: BrightMind Learning
Contact Name: Penelope Scarecrow
Summary: Poor Browser Display
Assigned To: Network Support
Priority: Low
Time Left (Close): 768 Hours overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN017
Opened: 10/24/2025 11:32 PM
Customer Name: HealthBridge Systems
Contact Name: Richard Beymer
Summary: Software not responding
Assigned To: Help Desk: Elliot Porter
Priority: High
Time Left (Close): 804 Hours overdue
  Go To Item
You're following this ticket. It will appear in your watchlist, and you'll get email notifications when the ticket is updated.
:
Record ID: IN006
Opened: 10/24/2025 8:18 PM
Customer Name: SynergyWorks
Contact Name: Julianne Buscemi
Summary: Exchange Vendor Transfer
Assigned To: Terry Siddall
Priority: High
Time Left (Close): 804 Hours overdue
  Go To Item
You're following this ticket. It will appear in your watchlist, and you'll get email notifications when the ticket is updated.
:
Record ID: IN004
Opened: 10/24/2025 6:34 PM
Customer Name: SynergyWorks
Contact Name: Steve Moore
Summary: Forgot Password
Assigned To: Facilities
Priority: High
Time Left (Close): 800 Hours 13 Minutes overdue
  Go To Item
You haven't bookmarked / followed this ticket
:
Record ID: IN022
Opened: 10/23/2025 11:47 PM
Customer Name: HealthBridge Systems
Contact Name: Richard Beymer
Summary: Printer Failed
Assigned To: Help Desk: Elliot Porter
Priority: Medium
Time Left (Close): 800 Hours overdue
1-25 / 28
Please select one or more items